JMI Therapeutic Wellness Services | Acupuncture and Massage Therapy Manila

Committed treating your stress, pain and injury.

Policies & Cancellations

Due to the ongoing situation of COVID-19 in the country, we urge clients who wish to book an appointment, not to come to JMI Therapeutic Wellness Services Office if you have symptoms of fever, cough, shortness of breath, cold or flu. This will help to ensure the safety of all of us and to protect our staff, other clients and community members who may be more vulnerable, especially the elderly and people with medical conditions.

Thank you for your understanding and cooperation during the pandemic.

Client's requirements before & during the treatment:
1. No booking, No treatment. 
2. No Face Mask, No treatment.
3. Must wear their own mask all thru out the session.
4. Must bring their hand sanitizer.
5. Client's temperature will be checked before the treatment.
6. I will be sanitizing client's Hands and shoes outside my place.  
7. Please observe silence.
8. No family or group allowed inside the venue.
9. I only allow 1-2 assistants with face masks for those PWDs/ elderly clients that need  assistance.

Honor your appointment time. 
Appointments occur every 10 minutes. You need to be ready for treatment at your scheduled time so that your acupuncturist has that time to spend with you. We cannot accommodate lateness and cannot guarantee that you’ll be seen if you arrive late. This policy ensures that we have the time we need to provide quality care. We’d like to spend most of the time we have treating you, so please don’t expect us to explain acupuncture or herbal theory.

We also ask that you be flexible. There are times when we may run slightly behind schedule.

Keep the reception area and treatment room quiet and respectful.

Enter the treatment room ready for treatment. This means having your mobile phone off or on silent and having already changed clothes, if needed. Quietly choose your spot and get comfortable. There’s space under the chairs/tables for small valuables, but please leave any bulky or noisy items in the cubbies in the reception area. If you have something big and valuable, you may ask the front desk worker to hold it behind the desk for you.


Be prepared to tell your practitioner what you’d like to focus on in treatment.

We’ll have notes and will likely remember the details, but please tell us how you’ve felt since your last treatment and what you are experiencing now. Be as specific and direct as you can, and let us know if your priorities in terms of treatment have changed. We’ll ask questions if appropriate.


Bring Your Mask, hand sanitizer and what you need to be comfortable.

If you need headphones, earplugs, or a favorite blanket, feel free to bring them.


We do not provide primary care medicine.

Please do not expect us to diagnose or treat a life-threatening condition. We can effectively provide care for many conditions, but we are not medical doctors and do not provide primary care.

Consent to Treatment in Children.

Massage therapy and acupuncture CANNOT be given if you are under 17 years old without the consent of a parent or legal guardian.


Contraindications for Treatment.

There are certain conditions in which massage or acupuncture is not recommended. They include contagious diseases, infection, recent surgery, cancer, open wounds, burns, chilblains, broken bones, bursitis, rheumatoid arthritis, gout, vomiting, diarrhea, fever, severe pain, kidney disease, pregnancy, or a history of thrombosis, phlebitis and drugs or alcohol intoxication etc. It is important to disclose all health information on your health intake form. If you have a question concerning a condition please see a doctor before your massage or tell me about your concern. It may require that you obtain a written approval from you physician prior to your session.


Hygiene

As a therapist I will always arrive clean for your session. I ask that you are clean and free from heavy odors upon arrival for your session. If you exercise prior to your session, please shower prior to session and allow time for cool down.


Confidentiality

I will respect your privacy and your session will remain completely confidential, unless you request otherwise. I will then obtain written permission from you in order to share your personal information.


Draping

During your session you will be securely draped except for the part of the body that I will be working on. As a client, you have the option of disrobing completely or to your comfort level. You will be provided complete privacy to robe and disrobe.


Your First Session

Your first session will include a consultation to ensure a safe and successful session. During that time I will discuss your health intake form, goals for the session and I will answer any questions you may have about the session. This is your session and I am happy to satisfy your requests as long as the request remains within the scope of practice for massage therapy and Acupuncture. Please inform me if you need an adjustment in pressure or technique to better benefit you. If there is an area of your body that you would like me to spend more or less time on please let me know.


Client/Therapist Relationship

Therapist does not discriminate on the basis of race, religion, gender and sexual preferences. Relationships between the therapist and clients are strictly professional and therapeutic in nature;  therefore the therapist reserves the right to end a session at any time for inappropriate behavior like  in the case of sexual innuendo or advances from client, and client has same right in instance of sexual advances or innuendo from therapist. 


Scheduling Policy
If you need to make appointments for someone other than yourself, please make a separate account for them. We cannot accommodate new patients in returning patient slots. Also the acupuncturists need to have the correct name in order to review patient charts prior to treatments.

Cancellation Policy

If you know more than 24 hours in advance that you need to cancel or reschedule your appointment, you may make changes yourself on our online booking system. 


If you need to cancel or reschedule your appointment within 24 hours of the appointment time, you will need to call the clinic at +63 998 539 9224. Our online booking system does not allow you to cancel or reschedule your appointment within 24 hours of its expected occurrence.


Home/ Office / Hotel Visit Acupuncture Session 

Within Metro Manila Only, the amount of service will be multiplied by seven point five percent (7.5%) (Practitioner's travel time and 2way travel expenses inclusive). No travel fees if walkable distance from JMI Therapeutic Wellness Services Office .


Home/ Office / Hotel Visit Acupressure Massage/ Reflexology/ Gua Sha Session 

Within Metro Manila Only, the client must shoulder the therapist's 2way travel expenses. No travel fees if walkable distance from JMI Therapeutic Wellness Services Office .


Advanced FULL Payments for Package 5, 10 and 15 Sessions are required
I accept payments in cash, check, or  through safe online wire transfer PayPal (+PHP250), or Bank deposit to Banco De Oro (BDO), MetroBank and BPI Family Savings Bank. and also thru mobile money transfer at PayMaya and Gcash.  Just ask for my account details.

*Discount rates for seniors, clergies, government employees and students cannot be applied.